These Terms form part of the Terms of Use and describe the plans, what each of them includes, and how payment, renewal, cancellation and refunds work. Where they conflict with the Terms of Use on a billing matter, these Terms apply.

1. Plans

Institutional and business use is not covered by these plans. If you need it, write to us and we will tell you whether a separate agreement is available.

The figures marked above are the ones in force on the effective date of these Terms. The current figures are always shown on the pricing page, and section 7 explains how we change them.

2. What a generation is

One generation is one completed run of the AI test generator, whatever the number of questions produced. Runs that fail for reasons on our side do not count against your allowance, and we credit them back automatically. Runs that fail because the source material could not be read — an unreadable scan, a corrupted file, a password-protected document — do count, because the processing has already taken place; if that happens repeatedly, contact us.

Generation allowances reset at the start of each billing period. Unused generations do not carry over.

3. Storage

Your storage quota covers the source documents you keep for re-use. Tests you have generated, your results and your statistics do not count against it.

If you exceed the quota — typically after a downgrade — you can still use the Service and open what you already have, but you cannot upload anything new until you free up space. We tell you when you are close to the limit, and we do not delete your files for being over quota; we notify you and leave the choice to you.

4. Prices, VAT and invoices

Prices are shown inclusive of VAT. The rate applied is the one in force in your country of residence, and the price you see before you order is the total you pay.

We issue an invoice for each payment and make it available in your account settings. We also send it to your registered email address.

5. Payment

Payments are processed by Stripe Payments Europe, Ltd. You enter your card details directly with Stripe. We do not receive, see or store them; we store your subscription status, your billing details and the customer and subscription identifiers Stripe assigns.

If a payment fails, we retry it over the following days and tell you each time. If it is still unpaid after 3 days, the Plan reverts to Free. Your content and results are not deleted; the paid features are simply locked until payment succeeds.

6. Renewal and cancellation

Paid Plans renew automatically at the end of each billing period for a further period of the same length, at the price then in force, unless you cancel.

We email you a reminder before each renewal — at least 7 days before a monthly renewal and at least 30 days before an annual one — telling you the amount, the date and how to cancel.

You cancel in your account settings, in one clearly labelled step. There is no notice period, no telephone call and no form to fill in. Cancellation takes effect at the end of the current billing period: you keep the paid features until then, and the Plan does not renew.

7. Changes to prices and plan contents

We may change prices and the contents of the plans. A change never applies to a billing period you have already paid for.

We tell you at least 30 days before a price increase or a reduction in what your Plan includes takes effect. You may cancel before it takes effect, and if you do, the change never applies to you. If you continue after that date, the new price or the new plan contents apply from your next billing period.

Improvements — higher limits, new question types, new features at the same price — we make without notice.

8. Upgrades and downgrades

An upgrade takes effect immediately. We charge the difference for the remainder of the current period, calculated pro rata.

A downgrade takes effect at the end of the current billing period. We do not refund the difference for the period already paid, but you keep the higher Plan until it ends.

9. Right of withdrawal and refunds

Section 8 of the Terms of Use explains your 14-day right of withdrawal as a consumer, and when that right ends because you asked us to make the paid features available immediately. Please read it before you order; it is the part of the contract most often misunderstood.

Beyond the statutory right, we refund on a pro-rata basis where:

• we terminate or suspend your account for reasons not attributable to you;

• we change these Terms or the Terms of Use and you cancel because of the change;

• we withdraw a feature that your Plan is materially built on and you cancel because of it.

We also refund duplicate charges and amounts charged after a valid cancellation, in full and without you having to ask twice.

Refunds go back to the payment method you used, within 14 days.

Nothing in this section limits your rights where the Service is not in conformity with the contract; those are dealt with in section 14 of the Terms of Use.

10. Trials and promotional offers

Where we offer a trial or a discounted first period, we tell you before you order how long it lasts, what happens when it ends and what you will be charged afterwards. Unless we say otherwise, a trial converts into a paid Plan at the standard price, and you may cancel at any point before it does. A trial can be used once per person.

11. Questions and complaints

Write to support@quizypeasy.com with anything concerning payments. We reply and, where a complaint is involved, tell you the outcome without undue delay and in any event within 30 days.